A Gift for You

Distilled water, bergamot oil, peppermint oil, decyl-glucoside (natural surfactact)

Spritz anywhere in your home, your car, or on linens & fabrics. And repeat, I am enough.

Mood Aromas Shipping Policy 

(Last updated 1/4/2023)

Thank you for visiting and shopping at Mood Aromas. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped from Saturday, 2 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We ship with USPS and our carrier rates are listed as follows: 

 

Order Amount	Economy Ground Shipping (1–7 business days)	Standard Ground (3–4 business days)
$0–$34.99	$5.38	$6.90
$35 and over	*Free	*Free

*Free shipping on orders of $35 or more.

Overnight delivery is not currently available.

We currently only ship to addresses within the United States, excluding US Territories. 

Shipment to P.O. boxes or APO/FPO addresses

Mood Aromas ships to addresses within the US and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Mood Aromas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Mood Aromas is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Mood Aromas will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Order cancellation

Due to the fast nature of our supply chain and logistics, our specialists begin working on your order right away. For this reason, we're unable to accept any order cancellations.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call 804-699-1103
2. Or alert us at bigmoodceo@gmail.com

Our commitment

We strive to uphold the highest level of quality customer care. It is our ultimate goal at Mood Aromas to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.

Return and Refund Policy

Last updated: January 03, 2023

Thank you for shopping at Mood Aromas.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Big Mood Designs, LLC, 6892 Main St. #564.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Mood Aromas, accessible from www.moodaromas.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: bigmoodceo@gmail.com

By visiting this page on our website: https://www.moodaromas.com/policies/refund-policy

By phone number: 804.699.1103

By mail: 6892 Main St. #564 Gloucester, VA 23061

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

All Goods may be refunded, with the exception of Gift Cards.

Returning Goods

Prior to returning Goods, please contact us at 804.699.1103 so that we may assist you by creating and sending you a return shipping label, at no cost to you.

You should send the Goods at the following address:
Big Mood Designs, LLC dba Mood Aromas 6892 Main St. #564 Gloucester, VA 23061

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed or e-mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: bigmoodceo@gmail.com

By visiting this page on our website: https://www.moodaromas.com/policies/refund-policy

By phone number: 804.699.1103

By mail: 6892 Main St. #564 Gloucester, VA 23061

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bigmoodceo@gmail.com.