Shipping Policy

Mood Aromas Shipping Policy 

(Last updated 1/4/2023)

Thank you for visiting and shopping at Mood Aromas. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped from Saturday, 2 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We ship with USPS and our carrier rates are listed as follows: 

*Free shipping on orders of $35 or more.

Overnight delivery is not currently available.

We currently only ship to addresses within the United States, excluding US Territories. 

Shipment to P.O. boxes or APO/FPO addresses

Mood Aromas ships to addresses within the US and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Mood Aromas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Mood Aromas is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Mood Aromas will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Order cancellation

Due to the fast nature of our supply chain and logistics, our specialists begin working on your order right away. For this reason, we're unable to accept any order cancellations.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call 804-699-1103
2. Or alert us at bigmoodceo@gmail.com

Our commitment

We strive to uphold the highest level of quality customer care. It is our ultimate goal at Mood Aromas to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again.